The Relational Technologist Mindset
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What Every Client Deserves, Part 7 — Being Leveled With
Two or three times a year, an email arrives that takes over my workday.
13 hrs ago
What Every Client Deserves, Part 6 — Being Remembered
People can only know what they’ve been given.
Jun 17
What Every Client Deserves, Part 5 — Being Protected
I am an Enneagram 1.
Jun 15
What Every Client Deserves, Part 4 — Being Respected
Most people enter into a technology support interaction carrying luggage.
Jun 12
What Every Client Deserves, Part 3 — Being Known
The email arrived with no course name, no section number, no identifying information of any kind.
Jun 10
What Every Client Deserves, Part 2 — Being Heard
Watch any lively conversation and you’ll see it happen within minutes.
Jun 8
What Every Client Deserves, Part 1 — Being Seen
Where I live, I rarely take the highway.
Jun 5
5,000 Cortisol Spikes
Sometime in the early days of my career, I was having beverages with tech colleagues.
Jun 3
Five People Who Created the Monster
None of them know my name.
Jun 1
May 2026
The Gentle Failure
Early in my career I discovered something that felt radical at the time: saying “I don’t know” out loud to a client.
May 29
One Thing in a Dimmed Bedroom
Six years. Four devices. One ritual worth protecting.
May 27
Fueled by Goodwill
In April 2024, the United States Department of Justice issued a mandate.
May 25
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