The Relational Technologist Mindset
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Dear Anger
A letter to the what I carried through the hardest season of my career, and finally set down.
Jul 15
The Rudder
Right now, as I write this, an iPod is playing.
Jul 8
The Email Nobody Asked Me to Send
Think about what lands in a typical IT professional’s inbox on a typical Tuesday.
Jul 7
Reading the Room
The clients who trust me most have no authority over me.
Jul 6
June 2026
Client #1, Part 3 — The Evolution of the Invoice
A dollar a minute.
Jun 30
Client #1, Part 2 — The Ace Up His Sleeve
I was nervous walking into that stranger’s home office.
Jun 26
Client #1, Part 1 - How It Started
In 2011, after fifteen years as a professional technologist at Western Washington University, I’d gotten pretty good at my job providing desktop support…
Jun 24
The Journey of a Technology Monk
From Scatterbrained Maximalist to Focused Minimalist
Jun 22
What Every Client Deserves, Part 7 — Being Leveled With
Two or three times a year, an email arrives that takes over my workday.
Jun 19
What Every Client Deserves, Part 6 — Being Remembered
People can only know what they’ve been given.
Jun 17
What Every Client Deserves, Part 5 — Being Protected
I am an Enneagram 1.
Jun 15
What Every Client Deserves, Part 4 — Being Respected
Most people enter into a technology support interaction carrying luggage.
Jun 12
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