The Relational Technologist Mindset
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Doing Beautiful Work Inside an Ugly Frame
I have spent 30 years in technology support.
Mar 13
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Permission to Forget
When I’m in a tech consult with a client I will be demonstrating a multiple-step process as we walk together toward resolving an issue.
Mar 20
What the Client Never Hears
If you have ever contacted tech support, you have probably wondered what the technician says about you after you leave the room.
Mar 18
I Never Called Them Users
Someone once said there are only two kinds of people who get called users: people who use computers and drug addicts.
Mar 16
XIV - Recommendations, Revisited
A better way of telling people what to do
Jun 25, 2025
XIII - For Clients, it's Often Their First Time
It’s commonplace for tech support professionals (TSPs) to be asked the same question over and over by their customers:
Jun 2, 2025
X - Protecting Your Schedule
A different invitation for a different kind of customer service
Mar 26, 2024
IX - The Strength of "I Don't Know"
When I was growing up, there was a popular show on TV that took place in a bar.
Mar 5, 2024
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The Relational Technologist Mindset
Short essays on dignity, expertise, and what happens when a technologist decides the human being matters more than the technology. By Chris Powell.
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The Relational Technologist Mindset
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